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You connected your domain and it isn’t serving your site yet. That’s normal for a while. Here’s the sequence, so you can tell “still working” from “stuck”.

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What has to happen

1

You add the record we show you

Connecting a domain doesn’t move it. You add one CNAME record at your registrar — the company you bought the domain from — pointing at the target shown in your dashboard.Copy the value exactly as it appears there. It’s customers.crevio.app for every domain.
2

The record spreads

DNS changes take time to reach everyone. Usually minutes, occasionally up to 48 hours. Nothing is wrong during this window.
3

We verify it

Once we can see the record, the domain moves from pending.
4

The certificate is issued

Your domain sits at SSL pending while its HTTPS certificate is issued. This is automatic — there is nothing for you to set up, buy, or renew.
5

It goes live

Status active. Your site serves on your domain over HTTPS.

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Read the status

Your dashboard shows exactly where in that sequence you are:

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When it’s stuck on pending

Nearly always one of these:
  • The record doesn’t match. Compare it to your dashboard exactly. A trailing dot, a missing subdomain, or the wrong record type all read as “not there”.
  • Your registrar added its own records. Parking pages, redirects and placeholder records conflict with ours. Delete them.
  • You edited the wrong domain. Easy to do with several in one registrar account.
  • It genuinely hasn’t spread yet. If you added the record in the last hour, this is the likeliest answer.

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Things you don’t have to do

  • You don’t change nameservers. Your domain stays at your registrar, managed by you. We only need the one record.
  • You don’t set up HTTPS. The certificate is issued and renewed automatically once the record verifies.
  • You don’t give us your registrar login. We never ask for it.

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Your Crevio address keeps working

Your yourname.crevio.app address serves your site the whole time you’re setting a custom domain up, and afterwards. Connecting a domain adds an address; it doesn’t replace one.

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Still not live

If the record is right and it’s been more than 48 hours, get in touch with the domain name. Include a screenshot of the DNS records as they appear at your registrar — that’s the one thing we can’t see for you, and it resolves most cases immediately.