> ## Documentation Index
> Fetch the complete documentation index at: https://crevio.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> The four ways to get an answer from Crevio, which one to use for what, and what to include so it gets solved on the first reply.

There are four ways to get help, and picking the right one is most of the speed.

## Ask Crevio in chat

**Best for: anything about your own business.**

Your assistant knows your setup — your products, your customers, your web
address, what it did yesterday. For "how do I…" and "why is my…", it can answer
for *your* account rather than in general, and often just fix the thing while
it's there.

Ask the way you'd ask a colleague. "Why isn't my new pricing showing on the
site?" works better than hunting for the right settings page.

## Search these guides

**Best for: understanding how something works before you change it.**

Use the search at the top of this site. Guides cover the whole product, and
they're the right place for the general walkthrough — how pricing options work,
what a payout schedule means, what each status is called.

## Fix it yourself in the dashboard

**Best for: anything under Settings.**

Billing, your plan, your credit balance, your card, your team, your domain.
These are yours to change and don't need anyone's help.

## Email a person

**Best for: money, your account, or something genuinely broken on our side.**

<Card title="support@crevio.co" icon="envelope" href="mailto:support@crevio.co">
  A human reads this.
</Card>

Use it for a charge you don't recognise, a refund question, account access, or
something you've already tried to fix and can't.

<Note>
  Crevio's assistant never handles money. It can't issue a refund, change your
  plan, or take a payment — and if it ever tells you a charge has been reversed,
  check **Settings** → **Billing** rather than taking its word for it. Money
  questions go to a person.
</Note>

## What to include

Most back-and-forth comes from a missing detail. Send these up front and you'll
usually get a fix rather than a question:

1. **What you expected to happen.**
2. **What actually happened**, including the exact wording of any message.
3. **Where** — the page, the address, or the steps to see it yourself.

A screenshot beats a description almost every time. If it's about a specific
order, customer, or charge, include the reference or the date and amount.

## What we can and can't do

Being straight about this saves you waiting on things that aren't coming:

* **We can** look into your account, investigate a charge, fix something broken
  on our side, and recover access.
* **We can't** write your site content or run your marketing for you — that's
  what your assistant is for, and it's better at it.
* **We can't** give you a fix date for a bug. If we're tracking it, we'll say
  so; we won't invent a timeline.
* **We can't** change something on a platform we don't control. An account
  locked by Instagram or a card blocked by your bank has to be resolved with
  them.

## Reporting a bug

Tell us in the same email, with the three things above. You don't need to
diagnose it, work out which part broke, or send us anything technical —
describing what you saw is exactly right and is what we need.