> ## Documentation Index
> Fetch the complete documentation index at: https://crevio.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# A connected app stopped working

> Why a social account, connected app, or payment connection drops, and how to get it back without losing your setup.

Something you connected — a social account, a connected app, your payment
account — has stopped doing its job. Posts fail, an automation can't finish, or
the dashboard shows the connection in an error state.

## Why this happens

Connections don't last forever, and it's rarely something you did wrong. The
permission you granted expires or gets withdrawn on the other platform's side:

* The platform expired it on a schedule. Most do.
* You changed your password there, which cancels connected apps.
* You removed Crevio from that platform's connected-apps list.
* The platform locked or suspended the account.
* Someone on your team disconnected it.

## Reconnecting is the fix, and it's safe

Go to the connection in your dashboard and reconnect it. You'll approve Crevio
on the other platform, the same way you did originally.

**You don't lose anything by reconnecting.** Your schedules, your instructions,
your posted history, and your settings are all kept. Reconnecting restores the
permission and everything resumes from where it stopped.

It's also free — reconnecting spends no credits.

## What happens while it's disconnected

Crevio stops rather than guessing.

* **Social posts** that couldn't go out are marked **disconnected** rather than
  failed, so you can tell the difference between "the platform rejected this"
  and "we couldn't reach your account". They aren't silently posted from
  somewhere else.
* **Automations** that depend on that connection stop at that step.
* **Your schedule stays set.** Nothing is deleted, and nothing needs rebuilding.

Once you reconnect, scheduled work picks up on its next run.

## Read the status

| Status       | What it means                                          |
| ------------ | ------------------------------------------------------ |
| **Active**   | Working.                                               |
| **Error**    | The permission has expired or been revoked. Reconnect. |
| **Inactive** | Switched off rather than broken. Turn it back on.      |

## If reconnecting doesn't hold

If a connection drops again shortly after you reconnect it, the cause is usually
on the platform side:

* The account has limited or restricted API access.
* A platform policy review is in progress.
* The account you're connecting doesn't have permission to post — on some
  platforms a personal profile and a business page are different things, and
  only one of them can be posted to.

[Get in touch](/docs/troubleshooting/contact-support) with the platform, the account
name, and roughly when it started dropping.

## Related

<CardGroup cols={2}>
  <Card title="Connected apps" icon="plug" href="/docs/integrations/connected-apps">
    What you can connect and what Crevio does with it.
  </Card>

  <Card title="Social media posting" icon="share-nodes" href="/docs/features/social">
    Posting, scheduling, and which platforms are supported.
  </Card>
</CardGroup>