> ## Documentation Index
> Fetch the complete documentation index at: https://crevio.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# My changes aren't showing

> Why a change you asked for hasn't appeared on your live site yet, and how to tell a slow publish from a failed one.

You asked Crevio to change something, it said it was done, and your site looks
the same. Here's what's actually going on, in the order it's worth checking.

## First: your work isn't lost

When Crevio changes your site, it builds a new version and publishes it. Your
existing site keeps serving the whole time. Only when the new version builds
successfully does it take over.

**A failed publish cannot replace a working site.** Exactly one version of your
site is live at a time, and a version that didn't build never becomes that one.
So "my change isn't showing" almost always means the new version hasn't gone
live yet — not that anything was destroyed.

## Check these in order

<Steps>
  <Step title="Give it a few minutes">
    A publish typically takes around six minutes, and longer for a big change or a
    first build. If you asked a minute ago, it's still working.
  </Step>

  <Step title="Hard-refresh the page">
    Your browser caches pages aggressively. Reload with **Cmd+Shift+R** (Mac) or
    **Ctrl+Shift+R** (Windows), or open the site in a private window.

    This is the single most common cause. Check it before anything else.
  </Step>

  <Step title="Make sure you're looking at the live site">
    Not an old tab, not a preview link from earlier in the conversation. Go to
    your actual web address.
  </Step>

  <Step title="Check the version's status">
    Open your site's versions in the dashboard. The most recent one tells you
    where things stand:

    * **Building** — still going. Wait.
    * **Live** — it published. If you still can't see the change, it's a browser
      cache issue or the change isn't where you're looking.
    * **Failed** — it didn't build, and your previous version is still serving.
      Ask Crevio to fix it.
  </Step>
</Steps>

## If the version says failed

Tell Crevio in chat: "the last publish failed, can you fix it?" It can read what
went wrong and try again. You don't need to send us an error message or work out
what broke.

A failed publish is not a broken site. Visitors are still seeing your last
working version the whole time.

## If it's been stuck building for a long time

A publish that stops reporting progress is marked as failed automatically after
20 minutes, so a version stuck on **building** for longer than that will resolve
itself into a **failed** you can retry.

If you're past that and it still hasn't moved, that one's on us —
[contact support](/docs/troubleshooting/contact-support) with your web address.

## The change published but looks wrong

That's a different problem, and it's a normal one. The publish worked; the
result isn't what you wanted. Just say so in chat — describe what you expected
and what you got, and ask for the adjustment.

You can also put the site back on an earlier version from your site's versions
list, then take another run at the change.

## Related

<CardGroup cols={2}>
  <Card title="My site or store is offline" icon="triangle-exclamation" href="/docs/troubleshooting/site-or-store-offline">
    Your site isn't loading at all, or shows an unavailable page.
  </Card>

  <Card title="What every status means" icon="list-check" href="/docs/reference/statuses">
    Building, live, failed, superseded — the full list.
  </Card>
</CardGroup>