> ## Documentation Index > Fetch the complete documentation index at: https://crevio.co/docs/llms.txt > Use this file to discover all available pages before exploring further. # What every status means > The exact meaning of every status label in Crevio — orders, products, customers, site versions, domains, posts, emails and more, plus the pairs people mix up. Crevio uses the same status words in a lot of places, and a few of them look alike. This page is the full list, so you never have to guess whether **archived** means the same thing as **deleted**. (It doesn't.) ## The four that get mixed up Get these right and the rest follow. | These look similar | But | | ---------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- | | **Draft** vs **archived** | A draft has never been live. An archived thing was live and has been taken down. Both are hidden from customers; only one has history. | | **Failed** vs **refunded** | A failed payment never took any money. A refunded payment took money and gave it back. Nothing to return on a failure. | | **Paused** vs **cancelled** | Pausing stops the work. Cancelling stops the billing. They are separate actions — see [account states](#your-account). | | **Superseded** vs **failed** | A superseded site version was live and got replaced by a newer one. A failed version never went live at all. | ## Orders | Status | What it means | | ---------------------- | -------------------------------------------------------------------------------- | | **Pending** | Payment started but hasn't confirmed yet. | | **Succeeded** | Paid. Access has been granted automatically. | | **Failed** | The payment didn't go through. No money was taken, so there's nothing to refund. | | **Refunded** | You returned the full amount to the customer. | | **Partially refunded** | You returned part of the amount. | | **Disputed** | The customer's bank has raised a chargeback against the payment. | See [orders](/docs/features/orders) and [refunds](/docs/features/refunds). ## Products | Status | What it means | | ------------ | ----------------------------------------------------------------------- | | **Draft** | A work in progress. Not visible to customers and not buyable. | | **Active** | Live and for sale. | | **Archived** | Taken off sale. Existing customers keep the access they already bought. | ## Customers | Type | What it means | | -------- | ------------------------------------------------------- | | **Lead** | Gave you an email address but never created an account. | | **Free** | Signed up, hasn't paid for anything. | | **Paid** | Has bought at least one thing. | These update on their own as people move through. See [customers](/docs/features/customers). ## Your website's versions Every time your site is published, it's recorded as a version. | Status | What it means | | --------------- | -------------------------------------------------------------------------- | | **Pending** | Queued, about to start. | | **Building** | Being built right now. Your current live version is still serving. | | **Live** | This is what visitors see. Exactly one version per site is live at a time. | | **Failed** | It didn't build. Nothing changed — your previous version is still live. | | **Superseded** | It was live, and a newer version replaced it. | | **Unpublished** | It was live, and the site has since been taken down. | The important one: **a failed version cannot replace a live one.** If a publish fails, your site keeps serving the last version that worked. See [my changes aren't showing](/docs/troubleshooting/changes-not-live). ## Domains A custom domain has a status for the web and, if you use it for email, separate ones for sending and receiving. | Status | What it means | | --------------- | ---------------------------------------------------------------------------------- | | **Pending** | Waiting for your DNS records to be visible to us. | | **SSL pending** | DNS checks out. The security certificate is being issued. | | **Active** | Working. Your site serves on it over HTTPS. | | **Error** | Something's wrong with the records. Check the exact record list in your dashboard. | If you bought the domain through Crevio, it also has a purchase status: **pending payment**, **registering**, **registered**, or **failed**. See [my domain isn't live yet](/docs/troubleshooting/custom-domain-not-live). ## Invoices | Status | What it means | | ------------ | ------------------------------------ | | **Open** | Sent, not yet paid. | | **Paid** | Settled. | | **Past due** | Sent, unpaid, and past its due date. | | **Void** | Cancelled. It can't be paid. | ## Checkouts A checkout is a cart in progress. Most of these you'll only see in analytics. | Status | What it means | | ------------- | ---------------------------------------- | | **Open** | In progress right now. | | **Complete** | Finished and paid. It produced an order. | | **Abandoned** | The customer left without paying. | | **Expired** | It timed out before payment. | ## Marketing emails A broadcast is one email sent to many people. | Status | What it means | | ------------- | ------------------------------------- | | **Draft** | Being written. Nothing has been sent. | | **Scheduled** | Queued to go out at a set time. | | **Sending** | Going out right now. | | **Sent** | Finished sending. | | **Canceled** | Stopped before it went out. | | **Failed** | The send couldn't complete. | Each individual message then has its own status: **received**, **queued**, **sent**, **delivered**, **bounced**, **complained**, or **failed**. **Bounced** means the address doesn't accept mail. **Complained** means the recipient marked it as spam. Both suppress that address automatically so you don't keep mailing it — along with anyone who **unsubscribed**. See [email marketing](/docs/features/email-marketing). ## Social posts | Status | What it means | | ---------------- | ------------------------------------------------------------------------------------- | | **Draft** | Written, not scheduled or sent. | | **Scheduled** | Queued for a set time. | | **Publishing** | Being posted right now. | | **Posted** | Live on the platform. | | **Failed** | The platform rejected it. | | **Disconnected** | Couldn't post because the account is no longer connected. Reconnect it and try again. | Connected social accounts are **active**, **inactive**, or **error**. An account in **error** has usually had its permission expire or be revoked on the platform's side — reconnecting fixes it. See [a connected app stopped working](/docs/troubleshooting/connection-stopped-working). ## Bookings | Status | What it means | | ------------- | ----------------------------- | | **Pending** | Requested, not yet confirmed. | | **Confirmed** | On the calendar. | | **Cancelled** | Called off. | | **Completed** | It happened. | | **No show** | The attendee didn't turn up. | ## Automations Each run of a scheduled or triggered automation records its own result. | Status | What it means | | --------------- | --------------------------------------------------------------------------------------------------- | | **Pending** | Queued, not started. | | **Running** | In progress. | | **Completed** | Finished. | | **Failed** | Stopped on an error. Running out of credits is recorded here. | | **Needs input** | Paused, waiting on you to approve or answer something. | | **Timed out** | Still going after four hours, so it was stopped. It never finished — that's different from failing. | A run marked **Test** was a rehearsal: it did the work but sent nothing, and it doesn't count towards the job's history. See [automations](/docs/features/automation). ## Your account | Status | What it means | | ------------- | ----------------------------------------------------------------- | | **Active** | Normal. | | **Paused** | Temporarily stopped. | | **Inactive** | Closed. | | **Suspended** | Stopped by us. Contact support to find out why and what lifts it. | **Anything other than active takes your Crevio-hosted pages offline** — your website at `crevio.co/`, your product pages, and your blog all stop serving to visitors. Your data is untouched and comes back when the account does. Pausing is not the same as cancelling your subscription. See [my site or store is offline](/docs/troubleshooting/site-or-store-offline).